Analysis: A coronavirus call centre crisis?
Personal lines insurance providers are faced with a potentially “lethal” situation if call centre staff cannot go into work en masse due to coronavirus disruption, compliance experts have cautioned. Post asked brokers and insurers how they are preparing for the worst.
Insurers and brokers played down fears when contacted on call centres by Post, but compliance professionals warned that if employees are unable to come into work due to Covid-19 coronavirus
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