Axa
External comparisons can create unexpected outcomes
External benchmarking can deliver unexpected and additional results, it emerged during a question and answer session. Jeff Rieder, president of the Ward Group, said experience has shown that, when looking at the top quartile of performers, those…
Beware of benchmarking pitfalls warns Axa chief
Axa Canada has been benchmarking for years — the only problem was that none of its three measures were giving the insurer what it needed to improve both processes and costs.
Interview - Alex Alway: A real sense of community
Jelf chief executive Alex Alway speaks to Stephanie Denton about market speculation, Quinn, consolidation and why he still has a lot to learn about insurance.
Axa appoints new procurement boss
Régine Lucas has been appointed executive vice-president, procurement for the Axa Group.
Axa UK motor book grows 31%
Axa has reported that property & casualty revenues were stable at $9.24bn (£7.83bn) compared to the first quarter of 2009 ($9.1bn).
Claims Club News: Beware the apps backlash warns Williams
Any insurer considering introducing a claims app should be ready for a backlash warned David Williams, Axa's managing director of claims.
Insurance launched for misfuelling drivers
Complectus has developed a new ‘Misfuelling Insurance’ product with Axa Assistance to get drivers back on the road in the event they misfuel their vehicle.
HSB expands Midlands presence
HSB Engineering Insurance has appointed two development executives to expand its presence in the Midlands.
Climate change: Just the beginning
After the failures of the conference in Copenhagen, Rachel Gordon looks at the work done by insurers in ensuring the threat of climate change is properly addressed.
View from the top: Last of the icy conditions?
It's been a hard winter for many — but particularly for insurers. Claims losses have been rising for several years and the recession isn't helping either. CIFAS, the UK fraud prevention service, says that 2009 saw a 55% increase in false insurance claims.
Interview - Ian Passmore: University challenge
Having started at Endsleigh 30 years ago as a graduate, managing director Ian Passmore knows the roots of the business. He talks to Mairi MacDonald about the future for the broker.
Claims Club News: Insurers can't ignore value of Iphone apps
Companies can launch a claims app in 10 weeks for less than £20 000, according to Axa's managing director of claims, David Williams.
Jelf appoints Barton as chief executive
Phil Barton, commercial director of Jelf Group, has been promoted to the newly created role of chief executive of the group's insurance business.
Endsleigh and Lloyds TSB to take volcano claims hit
Endsleigh and Lloyds Banking Group have agreed to compensate customers for certain volcanic ash travel claims following the decision by their underwriter, Axa, not to pay out most claims.
Axa raids Hiscox and Beazley for financial lines push
Axa Insurance has made a number of specialist appointments to underpin its growth plans in the SME sector and its ambitions in the mid-corporate market.
Sterling appoints head of commercial underwriting
Sterling Insurance Company has appointed Kevin Donoghue to the newly created position of head of commercial underwriting.
Fire engineered building solutions - A design for life
Fire engineering methodology has allowed increasingly creative architecture. Sam Barrett looks at the concerns it holds for insurers and the need for them to be involved earlier in the process.
Insurer trio ordered to pay up to £20m over faulty sofas
Axa, Chartis and Travelers will pay a share of up to £20m in compensation to thousands of consumers who received serious chemical burns from sofas manufactured in China.
Axa targets £150m with mid-corporate launch
Axa Insurance is targeting £150m in new business by the end of 2012, after launching its mid-corporate offering to market.
Claims - apps: Appy days
With one million Iphones in existence, apps are all the rage. Amy Ellis investigates the insurance market's attempts to utilise this channel and asks if a more considered approach is needed to really meet customers' needs.
Mixed response to volcano
Travel insurers, including Mondial Assistance and Virgin Money are refusing to pay out after the Icelandic ash cloud, classing it as an "act of God" or "natural disaster".
Quinn given hope over UK insurance return
The Financial Regulator has offered Quinn Group some hope that it may be allowed to reopen for insurance business in the UK, albeit in a limited capacity.
Swiftcover ops centre to create 350 new jobs
Swiftcover plans to create 350 jobs over the next three years when it opens a new multi-million pound operations centre in Stockton, Teesside.
Benchmarking briefing
In today's competitive market, companies are looking for innovative ways to reduce claims costs, improve efficiencies, and provide superior customer service.