Chartered Institute of Loss Adjusters (CILA)
The Claims Process: Together again
Hammering down loss adjusters on fees proved a false economy for insurers as falling service standards merely wreaked more havoc on the industry’s reputation. But sense has prevailed and the two sectors are showing signs of a welcome reconciliation
SMEs: All things unequal
Last year’s FCA thematic review found a gap between what SMEs expect of their insurers and the service they actually get. What can insurers do to make SMEs feel more valued?
Blog: Shoulder to shoulder through the floods
People in Cumbria have been hit hard by floods and the CILA president Benedict Burke saw first hand how residents are feeling.
Blog: Flood-resilience certificates might be the way forward
Storm Desmond and the Cumbria floods have highlighted that flood risk in the UK is both inevitable and increasing.
Cila council approves updated diversity policy
The Chartered Institute of Loss Adjusters council has formally approved the organisation's amended diversity and inclusion policy which includes training, development and progression opportunities for members.
Benedict Burke: Greater collaboration essential for nat-cat response
Recently elected Chartered Institute of Loss Adjusters president Benedict Burke tells Post what he hopes to achieve in his year at the helm of the organisation.
Career File: Benedict Burke: Crawford boss to be next CILA president
Crawford & Company’s head of global markets Benedict Burke has been officially unveiled as the next president of the Chartered Institute of Loss Adjusters.
Burke becomes CILA president with SCOR's Clark serving as deputy
Crawford & Company’s head of global markets Benedict Burke has been officially unveiled as the next president of the Chartered Institute of Loss Adjusters.
CILA rejects proposals for surveyors to oversee resilient rebuilding
The Chartered Institute of Loss Adjusters has questioned proposals to train property surveyors in resilient rebuilding methods, claiming its own members are much more suited to the role.
Disaster Response Forum 2015 – speaker: Mike Jones
Mike Jones is president of CILA
Mid-market 'forgotten' in industry claims processes
A mismatch between the relatively low rates paid by SMEs and their complex insurance needs has been identified as a key driver for the high levels of claims dissatisfaction reported by smaller businesses.
CILA reaps benefits of Asia tour with three alliances
The Chartered Institute of Loss Adjusters has formed three important alliances after two of its most senior members visited Asia.
Premium cuts unlikely as flood resilience certificate gains CILA backing
Plans to create a certificate that would allow homeowners to prove their property had undergone adaptations to improve its flood resilience has gained loss adjusting support, however, industry experts are doubtful the concept will trigger rate reductions.
Post Blog: Mind the gap - CII Next Gen Claims Group to report on surge response
In football how often do you see a goal scored – especially after a set play - where the goal keeper and defenders look at each other afterwards and exclaim that the scorer was “not their responsibility”?
Loss adjusting: a sea change?
Consolidation has been the buzzword of the insurance industry over the last 12 months and the claims space is no exception, where loss adjusters have been buying, selling and merging at a feverish pace.
Blog: Who is in the running to take over from Sandy Scott as CII CEO
The news this time last week that Sandy Scott was to step down as CEO of the Chartered Insurance Institute started the proverbial rumour mill as to who would be his replacement.
Trade Voice: Taking the first steps
Can the UK insurance sector learn anything from the Irish Consumer Protection Code 2012?
Blog: A loss adjuster walks into a bar ... looking for a surge solution
Having a pint with a senior member of the loss adjusting fraternity recently, the thorny issue of surge response/management came up again.
Career Development: Cunningham Lindsey students exceed CILA average pass rates
Cunningham Lindsey’s students achieved a higher than average pass rate in the October 2014 Chartered Institute of Loss Adjusters examinations.
Review of The Year: Loss adjusting
In the week that loss adjusting giant Crawford acquired GAB Robins for £45.8m, Post seeks loss adjusters’ views on how the rest of the year was for the sector and what 2015 holds in store
Penny Black’s Insurance Week - 23 October
Penny smuggled herself into this years annual lunch for the Chartered Institute of Loss Adjusters last week, and was rewarded with a suspicious sounding grace, led by Crawford’s Benedict Burke.
CII and CILA presidents in unity call
The presidents of the Chartered Insurance Institute and the Chartered Institute of Loss Adjusters have pledged to work towards greater unity for the insurance industry.
Interview: Mike Jones: Generation game-plan
CILA president Mike Jones tells Post how he hopes to shed loss adjusting’s image as the domain of middle-aged white men by enticing more young talent into the industry and increasing its diversity